Air Ticket Reservation Manager (for GSA Company) -

Air Ticket Reservation Manager (for GSA Company)

Ezzy Solutions Limited

  • Hospitality/ Travel/ Tourism
  • Full time
  • 2 years ago
  • Dhaka

Job Description



Job Context

  • Ezzy Solutions Ltd. a sister concern of Ezzy Group, is in to the field of aviation sector for a while. Ezzy Solutions Ltd. has taken the endeavour to pursue the aviation sector.
  • Ezzy Solutions Ltd. is proud to offer a very progressive working environment to its employee. We have created a performance based culture to pursue the goal centric achievement. We welcome potential candidates to apply for the below listed position.
  • Unfair lobbying in recruitment process will result in discarding the application and termination of any employment.
  • Finally selected candidates must give a Training & Development Bond for serving the Company for a minimum period of 1 (one) year. Nominated mentors will guide them, coach them and train them on the job to shape up their competence & operational expertise; knowledge and behavioral competences to enable them take up the substantive job within a regular pay scale on successful completion of the probation period. Have to keep the mentality for attending training & workshop at local & international organization assigned by company.

Job Responsibilities

  • Manage all ticketing administration processes in the most efficient and cost-effective manner for the business – EG queue management, schedule changes, cancellations, exchanges, re-issues, debit memos, e-ticketing, etc.
  • Reconcile back office system weekly.
  • Operational & Technical knowledge of GDS reservation systems.
  • Ensure that all tours are ticketed to necessary timelines.
  • Produce tour flight add-on harts for all tours, based on agreed margins & on-sale timelines by liaising with Product Managers to provide air considerations for new and existing tours.
  • Monitor market fares versus air add-on charts and recommend changes as necessary from published fares, group fares, fare sales, web, low cost carriers, airline contracts and consolidators.
  • Service all guest air product & ticketing calls in a timely & effective manner as well as service all ticketing and air add-on, this may include after-hours emergency calls.
  • Source and maintain relevant airline contracts direct from airlines, or from Travelopia companies.
  • Monitor competitors and awareness of other tour operator air business models.
  • Proactively look for opportunities to optimize margin and improve guest value.
  • Stay informed of regulatory and security issues and escalate where necessary.
  • Oversee quality control – ensure best practice is adopted to minimize air reservation errors.
  • Provide out of hours support to Operations team when required in relation on-tour air & ticketing issues.
  • Produce monthly report, schedule of deposits & other KPI’s as required relating to department activity.
  • Provide periodic air product training to Sales Department to minimize internal administrative errors and to ensure their communication with guests is as accurate as possible.
  • Participate in post tour review meetings.
  • Maintain all certification & accreditation documents to stay compliant.

Employment Status


Educational Requirements

  • MBA / Master’s Degree in any discipline.
  • Professional Certifications in related field will be an added advantage.

Experience Requirements

  • At least 5 year(s)

Additional Requirements

  • Both males and females are allowed to apply
  • 5+ years’ experience in related filed.
  • Good command over English Language or any certification would be an added advantage.
  • Proficiency in email & verbal communication.
  • Tremendous Presentation & negotiation skill.
  • Proven work experience as a team leader or supervisor, a plus.
  • Microsoft Office knowledge is mandatory.
  • Excellent mentoring, coaching and people management.

Job Location



  • Endeavors to ensure equitable benefit plans and compensation treatment for all employees. Permanent employee receive as per company policy.

Job Qualification

  • MBA / Master's Degree in any discipline.
  • Professional Certifications in related field will be an added advantage.
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