Assistant Manager – Customer Service

Job Description

Vacancy

Not specific

Job Responsibilities

• Proactive communication with clients to complete their apartment and commercial space registration.
• Coordination with Logistics department regarding registration readiness of completed projects.
• Periodical coordination with Legal and Logistics to update project documentation.
• Resolve customer issues via phone or face-to-face and constantly follow up with clients regarding pending issues
• Prepare list of signed TPA (Project Wise) with lending companies and hand over property documents accordingly.
• Prepare and submit quarterly, monthly and fortnightly action plans and review weekly.
• Maintain proactive communication with all internal and external customers
• record all discussions and give feedback within time as per CS Manual.
• Prepare and maintain self-priority matrix, daily action plans and maintain all communication as per the set calendar.
• Regular attendance in morning meetings and display seven habits in action.
• Be well groomed, well-mannered and show other customer service attributes

Employment Status

Full-time

Educational Requirements

• Bachelors/Masters in any discipline from any reputed public and private university

Experience Requirements

• At least 5 year(s)

Additional Requirements

• Minimum 5 years of experience in relevant field

Job Location

Dhaka

Salary

Negotiable

Compensation & Other Benefits

• Mobile bill, PF, Gratuity, Health Insurance, Weekly 2 holidays

Job Qualification

• Bachelors/Masters in any discipline from any reputed public and private university