Assistant Manager/ Deputy Manager - Customer Care - bnjobs.com

Assistant Manager/ Deputy Manager – Customer Care

DOM-INNO Developments Ltd.

  • Customer Support/Call Centre
  • Full time
  • 2 years ago
  • Dhaka

Job Description

Key Selling Points

    DOM-INNO is one of the leading real estate development company in Bangladesh, specializes in developing exclusive apartment complexes in prime locations of Dhaka city. Now looking for a dynamic, energetic people who will join to move forward.

Vacancy

Not specific

Job Context

    This position will be responsible for Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Including coordination with installation, sales, repair, and technical support.

Job Responsibilities

  • To Analyze, Monitor and determine the level of present customer satisfaction through different measurable tools and develop policies for enhancing the level of customer satisfaction under different aspect.
  • To provide proper protocol (from every aspect) to the Customers.
  • To Listen Customers Discomfort and take day to day note.
  • To perform jobs when & where assigned by the Departmental Head.
  • To develop an effective & efficient Customer Care System.
  • To Implement & Monitor the System.
  • To ensure the optimum level of Customer Satisfaction through the team.
  • To Guide both Pre & Post Care team.
  • To keep a close relationship with all valued customers and landowners.
  • To ensure a one stop Customer Service through efficient Team Management.

Employment Status

Full-time

Workplace

  • Work at office

Educational Requirements

  • Bachelor of Business Administration (BBA), Bachelor degree in any discipline
  • Bachelors in Civil Engineering having relevant experience will get preference.

Experience Requirements

  • At least 5 year(s)
  • The applicants should have experience in the following area(s):
    Customer Care, Customer Management, Customer Relationship Management, Customer Service, Real estate companies, Real state Developer

Additional Requirements

  • Age at most 38 years
  • Both males and females are allowed to apply
  • Person with disability are encouraged to apply

Job Location

Dhaka

Salary

    Negotiable

Compensation & Other Benefits

  • T/A, Mobile bill
  • Salary Review: Yearly
  • Festival Bonus: 2

Job Qualification

  • Bachelor of Business Administration (BBA), Bachelor degree in any discipline
  • Bachelors in Civil Engineering having relevant experience will get preference.
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