Assistant Manager/ Dy. Manager – Customer Service –

Assistant Manager/ Dy. Manager – Customer Service

US-Bangla Airlines

Job Description



Job Context

    The US-Bangla Airlines Ltd. (USBA), the largest airline in the country will hire some self-motivated, enthusiastic and energetic people to work as “Assistant Manager/ Dy. Manager” in its Customer Service Department.

Job Responsibilities

  • To look after attendance and ensure smooth operation of all Domestic, International flights both arrival and departure at HSIA.
  • To administrate and supervise day to day affairs of HSIA.
  • To ensure the traffic rules and regulations directed from Head of Airport Services are properly implemented.
  • To ensure maximum utilization of staff in accordance with actual need.
  • To ensure that proper type of equipment are available for the day to day operations and take necessary initiative for procurement of the same.
  • To provide necessary guidelines to Station Manager/ Assistant Manager/ Shift-in-charges in case of delay/ cancellation flights.
  • To cross check with Station Manager about check sheets, Shift performance and day to day activities.
  • To coordinate and cooperate with appropriate authority to ensure security of the passengers as well as company staff.
  • To maintain close liaison with all local stations and out stations for schedules arrival/departure.
  • To ensure that highest category of services are provided at airport.
  • To monitor safe keeping and maintenance of all ULD’s of USBA.
  • To carry out any other functions assigned by higher management.
  • Assist to look at all disciplinary cases and take necessary actions as per company rules.
  • To ensure the highest category of services are provided at airport.
  • Follow up all Aircraft data and keep updates all stations as and when required.
  • To assist GM of Airport Services for ensuring proper office space for all stations.
  • To deal with immigration and custom as and when required
  • To carry out any other job as assigned to him time to time.

Employment Status



  • Work at office

Educational Requirements

  • Bachelor degree in any discipline

Experience Requirements

  • At least 6 year(s)

Additional Requirements

  • Age upto 40 years
  • Should have good computer operating knowledge.
  • Good communication skills
  • Should have the habit to work under pressure.
  • Work in a team

Job Location

Anywhere in Bangladesh


    Tk. 55000 – 60000 (Monthly)

Compensation & Other Benefits

  • Mobile bill, Medical allowance, Provident fund
  • Festival Bonus: 2

Job Qualification

  • Bachelor degree in any discipline
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