Assistant Manager/ Dy. Manager – Customer Service

Job Description

Vacancy

8

Job Context

The US-Bangla Airlines Ltd. (USBA), the largest airline in the country will hire some self-motivated, enthusiastic and energetic people to work as “Assistant Manager/ Dy. Manager” in its Customer Service Department.

Job Responsibilities

• To look after attendance and ensure smooth operation of all Domestic, International flights both arrival and departure at HSIA.
• To administrate and supervise day to day affairs of HSIA.
• To ensure the traffic rules and regulations directed from Head of Airport Services are properly implemented.
• To ensure maximum utilization of staff in accordance with actual need.
• To ensure that proper type of equipment are available for the day to day operations and take necessary initiative for procurement of the same.
• To provide necessary guidelines to Station Manager/ Assistant Manager/ Shift-in-charges in case of delay/ cancellation flights.
• To cross check with Station Manager about check sheets, Shift performance and day to day activities.
• To coordinate and cooperate with appropriate authority to ensure security of the passengers as well as company staff.
• To maintain close liaison with all local stations and out stations for schedules arrival/departure.
• To ensure that highest category of services are provided at airport.
• To monitor safe keeping and maintenance of all ULD’s of USBA.
• To carry out any other functions assigned by higher management.
• Assist to look at all disciplinary cases and take necessary actions as per company rules.
• To ensure the highest category of services are provided at airport.
• Follow up all Aircraft data and keep updates all stations as and when required.
• To assist GM of Airport Services for ensuring proper office space for all stations.
• To deal with immigration and custom as and when required
• To carry out any other job as assigned to him time to time.

Employment Status

Full-time

Workplace

• Work at office

Educational Requirements

• Bachelor degree in any discipline

Experience Requirements

• At least 6 year(s)

Additional Requirements

• Age upto 40 years
• Should have good computer operating knowledge.
• Good communication skills
• Should have the habit to work under pressure.
• Work in a team

Job Location

Anywhere in Bangladesh

Salary

Tk. 55000 – 60000 (Monthly)

Compensation & Other Benefits

• Mobile bill, Medical allowance, Provident fund
• Festival Bonus: 2

Job Qualification

• Bachelor degree in any discipline