Assistant Manager/Manager-Catering Sales -

Assistant Manager/Manager-Catering Sales

The Westin Dhaka

  • Hospitality/ Travel/ Tourism
  • Full time
  • 2 years ago
  • Dhaka

Job Description



Job Responsibilities

  • Responsible for the management and co-ordination of all conventions, meetings, weddings and events.
  • Monitor group billing accounts for accuracy, and co-ordinate with Credit Manager for delayed payments.
  • Implement corrective measures in the instance of unsatisfactory guest comments’ and or work practices.
  • Analyze food cost and catering service records on an ongoing basis to plan and determine necessary adjustments of prices, policies and services.
  • Maintain contact with the client throughout the event.
  • Prepare quotations for conference, catering and group business.
  • Solicit and sells group business and remain as the main point of contact until a contract is signed.
  • Advise and consult with the Executive Chef, Banquet Manager and Food and Beverage Manager to ensure a high quality of banquet food, beverage and service.
  • Provide concise information in a timely manner to delegate operational tasks to other operational departments as appropriate.
  • Interact with other departments in a friendly, positive and professional manner to foster good rapport, promote team spirit and ensure effective two-way communication across the service departments.
  • Maintain accurate written records for each client and to meet all contractual deadlines as outlined in the Hotel Policy and Procedures in regard to Contracts, Credit Applications, Rooming Lists, Account Payment and Post Conference Evaluations.
  • Conduct a weekly Catering Meeting to discuss forthcoming events with F&B, Banquets, Kitchen Departments.
  • Conduct Run down Meetings and/or Operations Meetings for large or complex. groups as appropriate.
  • Attend weekly Sales Meeting and daily Operations Meetings.
  • Maintain a close relationship with local and international operators who have the ability to bring business to ‘The Westin Dhaka’ Hotel.
  • Responsible for sales calls and attendance at trade shows in the MICE market segment as required.
  • Responsible for the development of innovative themes, activities and conference packages to give ‘Brand’ a competitive advantage.
  • Provide on going training for Conventions, Banquets and Sales team as required.
  • Through themes and activities develop opportunities for incremental revenue to increase the hotels profitability.
  • Responsible for achieving Convention and Banquet budgeted targets and monitoring profitability margins in all services/products offered.
  • Be well versed and knowledgeable of ‘Brand’ Fire and Evaluation procedures as well as health and safety in the Workplace. Ensure associates are aware of their duty of care as determined by legislation and that they maintain complete familiarity.
  • Undertake additional duties as requested by the Department Manager and Hotel Management.
  • Display strong leadership and coaching skills.
  • Exhibit strong attention to detail, personal organization and time management.
  • Maximize Group productivity and Hotel revenue through the highest standards, accurate operational procedures and capitalization of all Sales opportunities.
  • Develop new and innovative programs, themes and activities.
  • Deliver enthusiastic, positive, helpful and respectful client communication, ensuring precise and effective information transfer.
  • Respond to all client queries within 24 hours of initial contact.
  • Ensure recovery calls are dealt with in an appropriate manner.

Employment Status



  • Work at office

Educational Requirements

  • Bachelor of Commerce (BCom)
  • Minimum bachelor degree but master degree preferable
  • Skills Required: Leadership and Good Communication skill., MICROSOFT OFFICE, Risk Management, Time Management, Training & Development

Experience Requirements

  • At least 5 year(s)
  • The applicants should have experience in the following area(s):
    Communication, Public Relation, sales and marketing
  • The applicants should have experience in the following business area(s):
    Hotel, Resort

Additional Requirements

  • Age 28 to 40 years
  • Convey a high level of understanding of the importance of attending to details.
  • Ensure accuracy by verifying work against standards or input of others.
  • Handle challenging situations with guests diplomatically.
  • Take extra steps to ensure work was completed
  • Actively participate as a team player to ensure unit cohesion
  • Pursue increased responsibility
  • Maintain a high level of output and quality regardless of the task load.
  • Take initiative and act quickly to deliver projects in a professional manner.
  • Take action to ensure overall success of department organization.
  • Excellent communication skills, both verbal and written.
  • Knowledge of the city and market segmentation for business

Job Location




Compensation & Other Benefits

  • Mobile bill, Medical allowance, Provident fund, Insurance, Gratuity
  • Lunch Facilities: Full Subsidize
  • Salary Review: Yearly
  • Festival Bonus: 2
  • Appropriate Service Charge as per Hotel Policy

Job Qualification

  • Bachelor of Commerce (BCom)
  • Minimum bachelor degree but master degree preferable
  • Skills Required: Leadership and Good Communication skill., MICROSOFT OFFICE, Risk Management, Time Management, Training & Development
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