Chief Operating Officer (Air Ticketing & Reservation)

Job Description

Vacancy

1

Job Context

• We are currently seeking an experienced, dedicated and results-driven Chief Operating Officer (Air Ticketing & Reservation) with a wealth of industry knowledge to lead the Sales, Marketing, PR communications for our Company and scale revenue to the next level.
• To ensure success, the ideal candidate should be comfortable splitting their hours between the offices, on-site visits, and attending council meetings. The successful candidate will drive performance and growth with responsibility for marketing strategy and sales plans.
• Report to: Additional Managing Director

Job Responsibilities

• Airline Ticketing & reservation (Domestic, International & Umrah), Creating PNR, Issuing and Reissuing Tickets using GDS (saber & Amadeus), Fare computation, Product knowledge, Customer Service, Processes cancellations and modifications of reservations.
• Sell Tickets and Reservation.
• Market Visit, client hunt, creating market opportunity.
• Monitor & follow-up the individual, monthly, quarterly and yearly sales target.
• Provide periodic air product training to Sales Department to minimize internal administrative errors and to ensure their communication with guests is as accurate as possible.
• Participate in post tour review meetings.
• Maintain all ARC and IATAN accreditation documents to stay compliant.
• Relationship Maintain with Airlines & GDS personnel.
• Provide necessary support to Visa & Package tour Processing Sector.
• Dealing with customer complaints and requests effectively and courteously, providing or seeking solutions as quickly as possible.
• Monitor market fares versus air add-on charts and recommend changes as necessary from published fares, group fares, fare sales, web, low cost carriers, airline contracts and consolidators
• Monitor competitors and awareness of other tour operator air business models.
• Proactively look for opportunities to optimize margin and improve guest value.
• Stay informed of regulatory and security issues and escalate where necessary.
• Oversee quality control – ensure best practice is adopted to minimize air reservation errors.
• Produce monthly P&L report, schedule of deposits & other KPI’s as required relating to department activity.
• Sorting out issues that may increase bookings or reservations.
• Increase sell by informing customers of additional services or special packages, such as Umrah packages, tour packages, or upgraded seats/accommodations.
• Manage Daily Official works. Making invoices & maintaining ticketing and visa-related accounts.
• Manage corporate clients through emails and other ways of communication.
• Must remain updated on Airline/ Travel notices and circulars and update the reservation team, sales team, and others accordingly.
• All other duties as directed by the Higher Management.

Employment Status

Full-time

Educational Requirements

• Bachelor’s Degree from an accredited university in Business Administration, Marketing or related major.

Experience Requirements

• At least 5 year(s)

Additional Requirements

• Age at most 45 years
• Only males are allowed to apply
• Minimum 5 years’ experience as Ticketing Operations Manager in air ticketing environment.
• Working knowledge of airline contracts
• Strong ability to organize effectively, delegate responsibility, solves problems quickly and communicates clearly.
• Leadership skills, including the ability to manage time effectively and handle both internal and external conflicts.
• Meticulous attention to detail.
• Excellent analytical and communication skills, both verbal and written, and ability to direct the actions of others.
• Strong work ethic.
• A team player with the ability to work with a multitude of departments and staff members of all levels.
• Flexible and able to adapt to changing priorities.
• Self-motivated with the ability to work in a team and independently.
• Decision making ability and leadership skills.
• Time management and organization skills

Job Location

Bogura

Salary

Negotiable

Compensation & Other Benefits

• Mobile bill, Medical allowance, Provident fund, Insurance etc
• Salary Review: Yearly
• Festival Bonus:3 times (Yearly)

Job Qualification

• Bachelor’s Degree from an accredited university in Business Administration, Marketing or related major.