Customer Care Executive -

Customer Care Executive

Diamond World Ltd.

  • Customer Support/Call Centre
  • Full time
  • 2 years ago
  • Dhaka

Job Description



Job Responsibilities

  • Make outbound calls to customers, collecting different types of informations and store accordingly in the company database.
  • Inform customers about our products and services. Use unique selling points to highlight our product features over the call.
  • Assist customers with product price and quality related issues. Take part in database related information entry whenever needed.
  • Take complaints and valued suggestions from the customers, follow up properly if and when any issue arises.
  • Meeting call targets every day and prepare report accordingly.
  • Assist in present and promote products using solid selling techniques to existing and prospective customers.
  • Work from the branches and assist customers to try our products if needed.
  • Any other duties assigned by the management if and when required basis.

Employment Status



  • Work at office

Educational Requirements

  • Bachelor degree in any discipline
  • English medium background will be an added advantage.

Experience Requirements

  • At least 2 year(s)
  • The applicants should have experience in the following area(s):
    Call Center, Call Centre Supervision/ Management, Customer Care, customer care management, Customer Support through Phone, Face-to-Face Customer Support, Guest Relations/ Services, Monitoring and Reporting

Additional Requirements

  • Age 25 to 32 years
  • Only females are allowed to apply
  • English fluency is must.
  • Candidates will have to be attractive and presentable.
  • Have a Decent typing speed.
  • Skilled in MS Office applications, standard computer efficiency and email communication.
  • Ability to work for long hours.

Job Location



  • Tk. 18000 (Monthly)
  • Maximum BDT 18,000 (Depending on candidate`s education, experience and interview performance).

Compensation & Other Benefits

  • Life & Health Insurance
  • Medical Allowance
  • Yearly Salary Review
  • Two Festival Bonuses on Gross Salary
  • Provident Fund
  • Leave Encashment
  • Snacks Bill

Job Qualification

  • Bachelor degree in any discipline
  • English medium background will be an added advantage.
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