Customer Care Executive

Job Description

Vacancy

05

Job Responsibilities

• Make outbound calls to customers, collecting different types of informations and store accordingly in the company database.
• Inform customers about our products and services. Use unique selling points to highlight our product features over the call.
• Assist customers with product price and quality related issues. Take part in database related information entry whenever needed.
• Take complaints and valued suggestions from the customers, follow up properly if and when any issue arises.
• Meeting call targets every day and prepare report accordingly.
• Assist in present and promote products using solid selling techniques to existing and prospective customers.
• Work from the branches and assist customers to try our products if needed.
• Any other duties assigned by the management if and when required basis.

Employment Status

Full-time

Workplace

• Work at office

Educational Requirements

• Bachelor degree in any discipline
• English medium background will be an added advantage.

Experience Requirements

• At least 2 year(s)
• The applicants should have experience in the following area(s):
  Call Center, Call Centre Supervision/ Management, Customer Care, customer care management, Customer Support through Phone, Face-to-Face Customer Support, Guest Relations/ Services, Monitoring and Reporting

Additional Requirements

• Age 25 to 32 years
• Only females are allowed to apply
• English fluency is must.
• Candidates will have to be attractive and presentable.
• Have a Decent typing speed.
• Skilled in MS Office applications, standard computer efficiency and email communication.
• Ability to work for long hours.

Job Location

Dhaka

Salary

• Tk. 18000 (Monthly)
• Maximum BDT 18,000 (Depending on candidate`s education, experience and interview performance).

Compensation & Other Benefits

• Life & Health Insurance
• Medical Allowance
• Yearly Salary Review
• Two Festival Bonuses on Gross Salary
• Provident Fund
• Leave Encashment
• Snacks Bill

Job Qualification

• Bachelor degree in any discipline
• English medium background will be an added advantage.