Customer Care Executive, Operations Department

Job Description

Vacancy

Not specific

Job Responsibilities

• Ensure effective and smooth co-ordination between consultant and the outpatient (with / without appointment, follow up etc.) as well as manage all operational activities of the respective clinic(s), specialty with quality service.
• Greet all guests with appropriate manners & curtsey and arrange pre-consultation requirements as necessary.
• Guide patient to consultant’s room when the consultant is ready to see the patient after ensuring s/he has paid consultancy fees at billing desk and other necessary preparations.
• Guide the patients regarding investigation, medication & follow-up visit.
• Update respective consultant(s) regarding patient’s attendance and status as & when required. In case of exceptional cases, try to accommodate the patient after discussion with the consultant or arrange alternate service option without offending the patient.
• Facilitate the patients for report showing / follow up visit schedule or appointment slot after discussing with the relevant consultant.
• Manage, plan and schedule patient’s appointment / cancellation aligned with centralized on-line appointment calendar.
• Provide information on related consultant’s profile, visiting hours, tariffs and assist patients in terms of preparation for investigation, procedure, surgery, admission etc.
• Promote Labaid Cancer Hospital services by providing marketing communication materials to customer.
• Be updated with the latest information on different facilities and tariffs and persuade patients politely to avail diagnostics and medication facilities from Labaid Cancer Hospital.

Employment Status

Full-time

Educational Requirements

• BBA/MBA or Graduation in any business discipline from any recognized university

Experience Requirements

• At least 1 year(s)

Additional Requirements

• Preferably 1 year of experience in customer service.
• Experience in Hotel/Hospital Customer care department will be given Preference.
• Must have excellent presentation skills and good personality
• Excellent communication, negotiation and interpersonal skills with good understanding of emotional intelligence.
• Competence to build and effectively manage interpersonal relationships at all levels of the company.
• Excellent oral & Written communication skills with strong command in MS Excel & MS Word
• Ability to remain, objective and professional in challenging situations.
• Ability to work in fast paced work environment both independently and in a group.
• Provide personalized services for high value, VIP, vulnerable patients.
• Provide information to customer queries.
• Provide solution to customer complaints.
• Taking customers feedback and suggestions to improve quality of service and report to the Unit Supervisor.

Job Location

Dhaka

Salary

• Attractive salary and benefits will be offered to the deserving candidate

Job Qualification

• BBA/MBA or Graduation in any business discipline from any recognized university