Customer Care Executive, Operations Department –

Customer Care Executive, Operations Department

Labaid Cancer Hospital

  • Customer Support/Call Centre
  • Full time
  • 1 year ago
  • Dhaka

Job Description


Not specific

Job Responsibilities

  • Ensure effective and smooth co-ordination between consultant and the outpatient (with / without appointment, follow up etc.) as well as manage all operational activities of the respective clinic(s), specialty with quality service.
  • Greet all guests with appropriate manners & curtsey and arrange pre-consultation requirements as necessary.
  • Guide patient to consultant’s room when the consultant is ready to see the patient after ensuring s/he has paid consultancy fees at billing desk and other necessary preparations.
  • Guide the patients regarding investigation, medication & follow-up visit.
  • Update respective consultant(s) regarding patient’s attendance and status as & when required. In case of exceptional cases, try to accommodate the patient after discussion with the consultant or arrange alternate service option without offending the patient.
  • Facilitate the patients for report showing / follow up visit schedule or appointment slot after discussing with the relevant consultant.
  • Manage, plan and schedule patient’s appointment / cancellation aligned with centralized on-line appointment calendar.
  • Provide information on related consultant’s profile, visiting hours, tariffs and assist patients in terms of preparation for investigation, procedure, surgery, admission etc.
  • Promote Labaid Cancer Hospital services by providing marketing communication materials to customer.
  • Be updated with the latest information on different facilities and tariffs and persuade patients politely to avail diagnostics and medication facilities from Labaid Cancer Hospital.

Employment Status


Educational Requirements

  • BBA/MBA or Graduation in any business discipline from any recognized university

Experience Requirements

  • At least 1 year(s)

Additional Requirements

  • Preferably 1 year of experience in customer service.
  • Experience in Hotel/Hospital Customer care department will be given Preference.
  • Must have excellent presentation skills and good personality
  • Excellent communication, negotiation and interpersonal skills with good understanding of emotional intelligence.
  • Competence to build and effectively manage interpersonal relationships at all levels of the company.
  • Excellent oral & Written communication skills with strong command in MS Excel & MS Word
  • Ability to remain, objective and professional in challenging situations.
  • Ability to work in fast paced work environment both independently and in a group.
  • Provide personalized services for high value, VIP, vulnerable patients.
  • Provide information to customer queries.
  • Provide solution to customer complaints.
  • Taking customers feedback and suggestions to improve quality of service and report to the Unit Supervisor.

Job Location



  • Attractive salary and benefits will be offered to the deserving candidate

Job Qualification

  • BBA/MBA or Graduation in any business discipline from any recognized university
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