Customer Service Representative

Job Description

Vacancy

7

Job Responsibilities

• Identify customers’ needs, clarify information and provide solutions and/or alternatives.
• Quick response to customer inquiries and requests.
• Communicate with customers in an informative manner, in keeping with the brand’s voice and tone.
• Respond to customer inquiries on our Facebook and social media platforms on a regular basis.
• Keep records of all conversations in the database in a comprehensive way.
• Manage large amounts of inbound and outbound calls in a timely manner.
• Prepare & submit a daily reports on incoming and outgoing call.
• Deliver extraordinary customer care by responding to questions concerning customer concerns.
• Consult with Customers while they share their handset problems through vivo Feedback APP and provide a proper solution.
• Survey on selected handset models and provide the report as per requirement from factory.
• Suggesting to customer’s problems/product appearances/major complaints and providing quality feedback issues through.

Employment Status

Full-time, Part-time

Workplace

• Work at office

Educational Requirements

• HSC
• / Bachelor degree in any discipline

Additional Requirements

• Age 18 to 28 years
• Both males and females are allowed to apply

Job Location

Dhaka

Salary

Negotiable

Compensation & Other Benefits

• T/A, Mobile bill, Medical allowance
• Salary Review: Yearly
• Festival Bonus: 2

Job Qualification

• HSC
• / Bachelor degree in any discipline