Customer Service Representative – bnjobs.com

Customer Service Representative

Digicon Technologies Ltd.

  • Customer Support/Call Centre
  • Full time
  • 1 week ago
  • Dhaka

Job Information

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    Salary 0-10000 / Monthly
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    Shift Full-time (9am-5pm)
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    No. of Openings 200 openings

Job Description

Vacancy

200

Job Responsibilities

  • Need to handle incoming calls to the prospective customers pertaining to the Client’s business.
  • Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
  • Identify customer needs, clarify information and provide solutions.
  • Perform every call actively to solve client’s problem.
  • Must be knowledgeable about Facebook (Social media), email & web chat.
  • Refer unresolved customer grievances to designated persons for further investigation.
  • Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
  • Report time to time to the team leader for complicated issues.

Employment Status

Full-time

Educational Requirements

  • Honours running students & Diploma completed candidates are also encouraged to apply.
  • Graduate candidates will get preference.

Additional Requirements

  • Age at most 40 years
  • Both males and females are allowed to apply
  • Similar experience in BPO industry will get preference.
  • Basic computer knowledge.
  • Good oral communication skill.
  • Good listening skill and analytical skill.
  • Customer focus and adaptability to different personality types.
  • Willingness to work in any shift/ roster.

Job Location

Dhaka (Mirpur)

Salary

    Tk. 9500 – 10000 (Monthly)

Job Qualification

Honours running students & Diploma completed candidates are also encouraged to apply.

Graduate candidates will get preference.

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