Customer Service Representative

Job Description

Vacancy

200

Job Responsibilities

• Need to handle incoming calls to the prospective customers pertaining to the Client’s business.
• Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
• Identify customer needs, clarify information and provide solutions.
• Perform every call actively to solve client’s problem.
• Must be knowledgeable about Facebook (Social media), email & web chat.
• Refer unresolved customer grievances to designated persons for further investigation.
• Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
• Report time to time to the team leader for complicated issues.

Employment Status

Full-time

Educational Requirements

• Honours running students & Diploma completed candidates are also encouraged to apply.
• Graduate candidates will get preference.

Additional Requirements

• Age at most 40 years
• Both males and females are allowed to apply
• Similar experience in BPO industry will get preference.
• Basic computer knowledge.
• Good oral communication skill.
• Good listening skill and analytical skill.
• Customer focus and adaptability to different personality types.
• Willingness to work in any shift/ roster.

Job Location

Dhaka (Mirpur)

Salary

Tk. 9500 – 10000 (Monthly)

Job Qualification

Honours running students & Diploma completed candidates are also encouraged to apply.

Graduate candidates will get preference.