Customer Support & Call Center Executive (FEMALE)

Job Description

Vacancy

10

Job Responsibilities

• Greet and welcome customers pleasantly and serve them appropriately.
• Plan and manage customer relationship activities and ensure their satisfaction at an optimum level
• Generate inbound/outbound calls to provide products and services information to the customers.
• Build and maintain profitable and sustainable relationships with key clients.
• Keep clients updated on the latest projects in order to increase sales
• Record customer details as per management guideline.
• Schedule appointments to meet prospective clients.
• Contact clients to follow up on initial interaction
• Ensure client satisfaction with on time and quality service in a dedicated manner.
• Maintaining and developing relationships with existing/new clients via telephone calls.
• Document all call information according to standard operating procedures.
• Managing, tracking and following up on leads by calling them.
• Complete call logs and reports
• Identify and escalate priority issues.
• Regular follow-up with existing / potential clients
• Daily/Weekly/Monthly analytical report to the management

Employment Status

Full-time

Workplace

• Work at office

Educational Requirements

• Bachelor degree in any discipline
• Skills Required: Computer skill, Good communication skills, MICROSOFT OFFICE

Experience Requirements

• 1 to 3 year(s)

Additional Requirements

• Age 25 to 35 years
• Only females are allowed to apply
• The applicants should have experience in the following area(s):Call Center, lead generation
• The applicants should have experience in the following business area(s):Real Estate
• Call center supervisory management

Job Location

Dhaka

Salary

Negotiable

Compensation & Other Benefits

• As Per Company Policy

Job Qualification

• Bachelor degree in any discipline
• Skills Required: Computer skill, Good communication skills, MICROSOFT OFFICE