Customer Support & Marketing Executive

Job Description

Vacancy

3

Job Context

We are looking for competent, energetic, dynamic and forward-looking Junior Executives with the following qualifications:

Job Responsibilities

• Attending customers complaints and queries through phone calls and emails.
• ERP Software, Services, Operating Systems, Networking, Internet, Service Usage.
• Follow-up Trouble Tickets, Identify customer’s needs, Clarify information, Resolve Customer Complaints and co-ordinate related departments for quick resolution to the Customer’s Problem
• Prepare and distribute activity reports to superiors.
• Ability to work effectively with a Team under the supervision and instruction of the Head of Department.
• Excellent knowledge on Computer Hardware, Internet, Networking, Operating Systems (Windows) & Application Software (Email clients, Browsers, MS Office etc.)
• Sales of ICT, software and mobile applications based products;
• Maintain liaison and develop good relationship with clients for promotion, up selling, cross selling;
• Regular market/ organization/ Institution visits, pursue new clients and report thereof of market activities on daily basis;
• Meet monthly and quarterly sales target, review own performance and aim to exceed targets;
• Gather market and customer info enabling negotiations in prices, delivery and specifications;
• Help management in forthcoming products and discuss on special promotions;

Employment Status

Full-time, Internship

Workplace

• Work at office

Educational Requirements

• Bachelor of Science (BSc) in Computer Science & Engineering, Diploma in Computer in Computer Engineering
• Soft Skills
• Content writing.
• SEO
• Digital Marketing,
• Social Media Marketing,
• Website Traffic Generate
• Very good Team player
• Problem solver

Experience Requirements

• At most 2 year(s)
• Freshers are also encouraged to apply.

Additional Requirements

• Age 19 to 40 years
• Both males and females are allowed to apply
• Excellent knowledge on Computer Hardware, Internet, Networking, Operating Systems (Windows) &
• Application Software (Email clients, Browsers, MS Office etc.)
• Verbal and written communication skills.
• Familiarity with CRM/Ticketing systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Adaptability, team work & organizational skill.
• Stress tolerance and ability to multi-task, prioritize, and manage time effectively.
• Ready to work even in any national & religious holiday and willingness to work long hours.

Job Location

Dhaka

Salary

Negotiable

Compensation & Other Benefits

• T/A, Performance bonus, Provident fund, Over time allowance
• Lunch Facilities: Full Subsidize
• Salary Review: Half Yearly
• Festival Bonus: 2

Job Qualification

• Bachelor of Science (BSc) in Computer Science & Engineering, Diploma in Computer in Computer Engineering
• Soft Skills
• Content writing.
• SEO
• Digital Marketing,
• Social Media Marketing,
• Website Traffic Generate
• Very good Team player
• Problem solver