Deputy Manager (Customer Care) –

Deputy Manager (Customer Care)

Green Life Hospital Ltd.

  • Medical/Pharma
  • Full time
  • 8 months ago
  • Dhaka

Job Description


Not specific

Job Context

    Green Life Hospital Ltd. a renowned hospital at Dhaka is looking for Deputy Manager (Customer Care) personnel in the following position.

Job Responsibilities

  • Responsible for functioning of the Customer Care Department.
  • Taking care of the hospitality provided for all the patients visiting OPD, Diagnostics and Admission Counters.
  • Handles any query, complaint or any other situation that could not be handled by others in the department.
  • Analyses the complaints received and informs the concerned department and reports to the higher authority.
  • Participates in the decision making for the Front Office and OPD areas.
  • Taking care of the logistics issues
  • Ensuring the doctors comfortable working conditions in coordination with the OPD Patients Services.
  • Attends the day to day feedback from Indoor Customer Care Executive who collects and analyses the patient satisfaction and take action on the issue wherever required.
  • Handles any critical issues related to patient/guests feedback as and when required.
  • Taking care of any of the miscellaneous issues as and when asked by the Management.
  • Maintain open and professional relations with team members, promoting a strong team.

Employment Status


Educational Requirements

  • Bachelor/ Masters Degree from any recognized University.

Experience Requirements

  • 3 to 5 year(s)

Additional Requirements

  • At least 3-5 year(s) experiences in a renowned hospital as same position.

Job Location

Dhaka (Dhanmondi)



Compensation & Other Benefits

  • As per GLHL policy

Job Qualification

  • Bachelor/ Masters Degree from any recognized University.
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