Deputy Manager (Customer Care)

Job Description

Vacancy

Not specific

Job Context

Green Life Hospital Ltd. a renowned hospital at Dhaka is looking for Deputy Manager (Customer Care) personnel in the following position.

Job Responsibilities

• Responsible for functioning of the Customer Care Department.
• Taking care of the hospitality provided for all the patients visiting OPD, Diagnostics and Admission Counters.
• Handles any query, complaint or any other situation that could not be handled by others in the department.
• Analyses the complaints received and informs the concerned department and reports to the higher authority.
• Participates in the decision making for the Front Office and OPD areas.
• Taking care of the logistics issues
• Ensuring the doctors comfortable working conditions in coordination with the OPD Patients Services.
• Attends the day to day feedback from Indoor Customer Care Executive who collects and analyses the patient satisfaction and take action on the issue wherever required.
• Handles any critical issues related to patient/guests feedback as and when required.
• Taking care of any of the miscellaneous issues as and when asked by the Management.
• Maintain open and professional relations with team members, promoting a strong team.

Employment Status

Full-time

Educational Requirements

• Bachelor/ Masters Degree from any recognized University.

Experience Requirements

• 3 to 5 year(s)

Additional Requirements

• At least 3-5 year(s) experiences in a renowned hospital as same position.

Job Location

Dhaka (Dhanmondi)

Salary

Negotiable

Compensation & Other Benefits

• As per GLHL policy

Job Qualification

• Bachelor/ Masters Degree from any recognized University.