Desktop Support Specialist (Night Shift)

Job Description

Vacancy

2

Job Context

This is a hands-on technical role, responsible for working with a team supporting, implementing and maintaining the organization`s IT infrastructure and applications.

Job Responsibilities

• Serving as the first point of contact for userscustomers seeking technical assistance through the help desk system, addressing user tickets regarding hardware, software, peripherals and networking
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Help create technical documentation and manuals
• IT infrastructure installation, maintenance and support of hardware including managing all Desktop Support activities, Email support, and administration of Telecom systems.
• Implement and support according to regulatory compliance, policies and procedures.
• Respond to alerts from various monitoring applications, providing a layered network security
• Support peers on other projects and tasks while balancing regular duties
• Record and respond to technical incidents and requests using the Service Desk ticketing system while adhering to performance goals
• Candidate may also be assigned other responsibilities such as planning, equipment staging, etc. as change occurs
• Implement and support existing and new applications and technologies entering the infrastructure
• Provide prompt and courteous customer support to end users and troubleshooting activities (e.g., unlocking accounts, Service Desk ticket and queue monitoring, direct person-to-person troubleshooting, etc…)
• Support third party vendor applications – installation, user setup and user support.
• Contribute to the development and implementation of hardware and software standards for workstations, wireless technology, file & print services, etc.
• Contribute to the development and implementation of ‘best-practice’ standards as well as departmental policies and procedures.
• Help determine, recommend and implement hardware and software upgrades for business applications, desktop, laptop, etc.

Employment Status

Full-time

Educational Requirements

• Bachelor in Engineering (BEngg)
• Bachelor’s degree in related field preferred.
• Skills Required: Mac OS environments, Remote Desktop Service, Technical Support Engineer, Windows Administration

Experience Requirements

• 3 to 5 year(s)
• The applicants should have experience in the following area(s):
  Desktop Application, IT Support Service, IT System Management, IT system support and maintenance, Process Automation
• The applicants should have experience in the following business area(s):
  IT Enabled Service

Additional Requirements

• Age 25 to 35 years
• Both males and females are allowed to apply
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Hands-on experience with Windows/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude
• Associates in Computer Science, relevant field, completion of appropriate technical course, or equivalent work experience

Job Location

Dhaka

Salary

Tk. 55000 – 60000 (Monthly)

Compensation & Other Benefits

• Medical allowance, Performance bonus, Provident fund, Weekly 2 holidays, Insurance, Gratuity
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Job Qualification

• Bachelor in Engineering (BEngg)
• Bachelor's degree in related field preferred.
• Skills Required: Mac OS environments, Remote Desktop Service, Technical Support Engineer, Windows Administration