Executive- Digital Communication – bnjobs.com

Executive- Digital Communication

Monarch Mart Ltd.

  • Customer Support/Call Centre
  • Full time
  • 7 months ago
  • Dhaka

Job Description



Job Context

    Monarch Mart Ltd. is looking for some energetic executives for the Digital Communication Department under the Customer Experience Division.

Job Responsibilities

  • Maintain customer queries in different channels (Facebook, Live Chat, Email)
  • Provide customer support through online communication
  • Maintain all social media platforms
  • Maintain customer relationships by providing information and proper guidance; recommending new products; recommending facilities and service improvements.
  • Communicating with clients over the phone while necessary
  • Strong interpersonal skills.
  • Solid and creative writing skills (Both in Bengali and English)
  • Ensuring proper servicing and after-sales support to clients.
  • Taking customer feedback.
  • Other duties as assigned by management.
  • Basic knowledge of MS Excel & Word.
  • Willing to work in any shifts (Roster Basis).

Employment Status



  • Work at office

Educational Requirements

  • Bachelor degree in any discipline

Experience Requirements

  • 1 to 2 year(s)
  • The applicants should have experience in the following area(s):
    Customer Service
  • The applicants should have experience in the following business area(s):

Additional Requirements

  • Age 22 to 27 years
  • Both males and females are allowed to apply
  • Experience in similar position will get preferences.
  • Good Typing Speed (30+ WPM in BN, EN)
  • Excellent ability to manage multiple channels and prioritize them.
  • Have a positive attitude and be self-motivated.
  • Willing to work under pressure and meet challenges.
  • Non-graduate candidates can apply which will consider based on experiences.

Job Location

Dhaka (Motijheel)



Compensation & Other Benefits

  • Mobile bill
  • Salary Review: Yearly
  • Lunch Facilities: Partially Subsidize
  • Festival Bonus: 2

Job Qualification

  • Bachelor degree in any discipline
Job alerts

Receive emails for the latest jobs matching your search criteria