Executive/ Senior Executive IT

Job Description

Key Selling Points

Networking, IT Support, Compliance Support, Audit Activities, Teamwork

Vacancy

06

Job Context

Ensuring efficient services, finding solutions, generating new ideas related to work and supervise teammates, collaborate with the relevant departments to better address client needs & providing regular updates to the higher management, guide team to maintain customer satisfaction by providing problems-solving resources, work under pressure, research, problem solving capabilities.

Job Responsibilities

• Act as key contact point to manage evolving client expectations, needs, and priorities to ensure client satisfaction
• Support Ticketing Task management (tracking, assigning, checking back ticket).
• Network Management (Internet troubleshoot, ISP communicate, solving immediate problems) & Ensuring network up time.
• Floor Diagram (managing changes, workstation, planning, coordinating)
• IT procurement management (Planning, Price collect based on required products specifications, communicate with vendors)
• IP phone management (balance check, service, vendor communicate)
• Proxy access management (Proxy service checkup, vendor communicate, coordinating with team if they face problem)
• LDAP Management (Monthly audit, update leaver’s list)
• Other IT Portal management (updating, troubleshooting)
• IT orientation training for new joiners
• IT awareness training for employee time-to-time
• Team roaster management & leave management
• Coordinate with the IT support team to solve any kinds of technical issues and daily IT works.
• R&D on new technical solutions/technology/processes innovations.
• Be a part of yearly audit / compliance programs.

Employment Status

Full-time

Workplace

• Work from home, Work at office

Educational Requirements

• BSc in CSE/ICE/EEE or similar subjects from a reputed educational institution
• Skills Required: CyberSecurity, Datacenter, Networking

Experience Requirements

• 1 to 3 year(s)
• The applicants should have experience in the following area(s):
  IT Compliance, IT Support Service

Additional Requirements

• Age 24 to 30 years
• Only males are allowed to apply
• Knowledge on Linux, Windows and Mac OS support, in addition – Information security, cloud SaaS, Cisco, Mikrotik, networking, Scripting, clustering, High availability, fault-tolerance and storage backup etc. anyone or more expertise.
• Networking and Datacenter literacy will get preference.
• IT Compliance and Cybersecurity knowledge will get advantage.
• Need to have strong interpersonal skills, good listener, especially when problems arise.
• Ability to manage multiple troubleshooting at same time and capability to work independently.
• Ability to propose viable solutions to problems, strong analytic skills and action Oriented.
• Desire to learn globalization by working closely with a delivery organization
• Mastery of English language skill – both written and verbal.
• Physical Requirements :-
• Capability to work in any delivery zones or regions.
• Ability to work at Night shift including 24/7 roster based (Max- 8 Hrs.) duty.

Job Location

Dhaka

Salary

Negotiable

Compensation & Other Benefits

• Weekly 2 holidays, Insurance, Over time allowance
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2
• Night Shift Allowance

Job Qualification

• BSc in CSE/ICE/EEE or similar subjects from a reputed educational institution
• Skills Required: CyberSecurity, Datacenter, Networking