Front Office Executive

Job Description

Vacancy

3

Job Responsibilities

• Perform all check-in and check-out tasks.
• Take reservation over phone call.
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay).
• Welcome guests upon their arrival and assign rooms.
• Provide information about our hotel, available rooms, rates and amenities.
• Respond to clients’ complaints in a timely and professional manner.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
• Upsell additional facilities and services, when appropriate.
• Maintain updated records of bookings and payments Employment Status.

Employment Status

Full-time

Educational Requirements

• Bachelor degree in any discipline
• Minimum Graduate in any discipline.

Experience Requirements

• At least 3 year(s)

Additional Requirements

• Age 20 to 30 years
• Both males and females are allowed to apply
• Candidate must have to excellent knowledge about NICE Hotel management software.
• Speaking and Writing English is must.
• Proven working experience in a front office handling receptionist responsibility.
• Proficient with Microsoft Office Suite.
• Professional appearance.
• Ability to be resourceful and proactive in dealing with issues that may arise.
• Ability to organize, multitask, prioritize and work under pressure.
• Should be able to operate Computer, telephone/Fax, email, Electronic payment gadgets.
• Should be able to communicate and work with foreigners.

Job Location

Dhaka

Salary

• Tk. 10000 – 14000 (Monthly)
• Service Charge

Compensation & Other Benefits

• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2

Job Qualification

• Bachelor degree in any discipline
• Minimum Graduate in any discipline.