GM/Head of Service

Job Description

Vacancy

01

Job Context

Candidates must have experience in Electronics Industry

Job Responsibilities

• To Lead the After Sales Service and Customer Care team.
• To Planning, design and develop service support.
• To Provide best policies and implement the best services for the customer.
• To Monitor all service engineers, customer care executives and technicians of the service center.
• To Collect reports from service engineers and customer care executives to valuate service quality and customer satisfaction.
• Preparing service strategy for driving the service operations and ensuring compliance as per the norms.
• Handling the local call center operations, the systems, agents training and preparing required process for call center operations.
• To Monitor all income and expenditure of service center and take proper steps to provide the services cost effectively.
• To Manage Purchase of all kinds of spare parts and other necessary tools / accessories of the service center.
• To Monitor and manage the supply chain management of spare parts and procurement process.
• To Communicate with the foreign suppliers of our brand product for technical supports.
• To Prepare budget of service center and customer care.

Employment Status

Full-time

Workplace

• Work at office

Educational Requirements

• Graduate/ Postgraduate in any discipline.
• Engineering background will get preference.

Experience Requirements

• At least 12 year(s)
• The applicants should have experience in the following area(s):
  Home appliances, TV/ Fridge/ AC
• The applicants should have experience in the following business area(s):
  Electronic Equipment/Home Appliances

Additional Requirements

• Age at least 38 years
• Only males are allowed to apply
• Minimum 2 years experience as Head of Service.
• 5 years experience in handling electronic product’s after sales service.
• Position requires effective communications skills & proactive nature.

Job Location

Dhaka

Salary

• Competitive remuneration will be offered for the highly deserving candidate.

Compensation & Other Benefits

• Smooth career path well performer
• Any other facilities as per company policy.

Job Qualification

• Graduate/ Postgraduate in any discipline.
• Engineering background will get preference.