Head, Occupational Safety & Health Complaints Mechanism

Job Description

Vacancy

Not specific

Job Context

• Overall Job Purpose:
• The Head, Occupational Safety & Health Complaints Mechanism (OSHCM) is a part of the RSC`s Complaints department of the RSC office in Bangladesh. The Head OSHCM reports directly to the Head of Workplace Programs & IR (HoWP & IR) and is based out of the RSC office in Dhaka.
• The role is responsible for leading the Complaints department in line with the company policies and strategic plans for the RSC to become a world class platform for workplace safety. The role supports the HoWP & IR in the implementation of the strategic plans, execution of the day-to-day operations of the department, establishment of best practices and ensuring regular reporting and data management.

Job Responsibilities

• 1. Strategic Planning
• Provide strategic and operational advice on increasing the effectiveness of the Complaints Mechanism
• Represent the Complaints department on matters requiring inter-departmental coordination
• 2. Implementing the Complaints Process
• Manage and build the capacity of RSC Complaint Specialists to effectively process complaints
• Ensure complaints are processed with integrity, impartiality and in a timely manner
• Ensure quality control throughout the complaints process and that complaints are processed and reported on in accordance with RSC protocols and procedures
• Facilitate meetings with the parties to complaints, and responsible brands, for the purposes of investigating and resolving complaints
• Visit factories, as required, for the purposes of investigating and resolving complaints
• Draft determinations on complaints where a resolution is not reached by the parties to the complaint
• Oversee the maintenance and development of information systems for managing the department, the complaints process and for providing data for internal and public reporting;
• Ensure that Standard Operating Procedures (SOPs) are regularly updated to reflect changes in procedures
• Work with the RSC Training Department to make sure that factory Safety Committee members and other employees of RSC factories are trained/receive up-to-date informational materials regarding the Occupational Safety & Health Complaints Mechanism
• Alert the MD and HoWP & IR to any problems that arise
• Perform related duties as assigned by the MD and HoWP & IR
• 3. Internal and Public Reporting
• Provide internal qualitative and quantitative reports, as required, to the MD and HoWP & IR on the implementation of the Complaints Mechanism and departmental and staff-related issues
• Ensure the timely provision of accurate information for public reporting, including for the RSC Quarterly and Annual reports and the RSC web site
• 4. Team Training and Development
• Assist the HoWP & IR in identifying departmental staff training and professional development needs
• Support the HoWP & IR in the development and delivery of training programmes and continued departmental staff support, including on the Complaints Mechanism, safety rights and the right to refuse unsafe work, and facilitate knowledge-sharing within the Complaints team
• Assess the performance of team members and support their development

Employment Status

Full-time

Educational Requirements

• LLB/Master’s degree in Law/ Social Science/ Environmental Science

Experience Requirements

• At least 10 year(s)

Additional Requirements

• At least 10+ years of demonstrated experience of working in the area of judicial or non-judicial grievance mechanisms and/or alternative dispute resolution
• Key Skills:
• A strong personal commitment to the goals of the RSC
• Excellent written and spoken English
• Native fluency in written and spoken Bangla
• Knowledge of occupational safety and health/social compliance in the RMG sector
• Knowledge of the Bangladesh Labour Act
• Experience of working with a tripartite/multi-stakeholder organisation
• Ability to engage effectively with all constituents of the RSC
• Experience of industrial relations, including social dialogue
• Knowledge of the international policy/legal context for supply chain responsibility and due diligence
• Strong communication skills and the ability to convey complex messages to a diverse range of audiences
• Experience of managing a team of at least 10 people
• Ability to foster integration and teamwork
• Effective time management skills, including proven ability to prioritise and meet deadlines
• Advanced computer literacy, including management information systems/spreadsheets

Job Location

Dhaka

Salary

Negotiable

Compensation & Other Benefits

• As per Company Policy

Job Qualification

• LLB/Master's degree in Law/ Social Science/ Environmental Science