Head of Cards – bnjobs.com

Head of Cards

Standard Bank Limited

  • Bank/ Non-Bank Fin. Institution
  • Full time
  • 10 months ago
  • Dhaka

Job Description

  • Develop and implement an Islami Credit Card business strategy to meet Net profit goal.
  • Responsible for developing Marketing strategy, product value propositions, pricing & positioning for the range of Islami Credit Card products.
  • Responsible for product design, packaging, communication, promotions and customer insights
  • Spearhead Co-brand & affinity programs to enhance market share.
  • Responsible for Activation, Usage & retention programs. Develop & implement programs for increasing card spends & improving the % of revolvers.
  • Increase penetration of sub products and cross sell products with a view to enhancing profitability.
  • Responsible for sales from all channels including DSA, Direct Marketing, cross selling, Branches, MGM.
  • Work closely with direct banking unit to ensure customer satisfaction & timely resolution of customer complaints.
  • Interface with Visa & Master card to ensure compliance, remain conversant with emerging trends and to leverage relationship to the Bank’s advantage.
  • Develop a smooth customer service process and increase the customer satisfaction.
  • Work closely with Operations, Technology in providing a seamless card product through third party vendor.
  • Monitor operational excellence and propose reengineering
  • Focus on customer orientation, service standard and service quality.
  • Explore market to increase business profitability.
  • Planning, Directing and Managing of Sales Team.
  • Ensure Compliance issues of regulatory authorities.

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