Junior Executive – Customer Support

Job Description

• Attending customers complaints and queries through phone calls and emails.
• Physical Support(Male) and Support over-phone regarding Internet & Data Bandwidth, IP Telephony Services, Operating Systems, Networking, Internet, Service Usage.
• Follow-up Trouble Tickets, Identify customer’s needs, Clarify information, Resolve Customer Complaints and co-ordinate related departments for quick resolution to the Customer’s Problem
• Manage Customers Accounts and Support Log.
• Prepare and distribute activity reports to superiors.
• Ability to work effectively with a Team under the supervision and instruction of the Head of Department.

Job Qualification

• Diploma in Engineering in CSE, Bachelor in Engineering (BEngg) in ECE
• Skills Required: Customer Service, IT Support Service