Junior Executive - Customer Support - bnjobs.com

Junior Executive – Customer Support

X-Press Technologies Ltd.

  • IT & Telecommunication
  • Full time
  • 2 years ago
  • Dhaka

Job Description

  • Attending customers complaints and queries through phone calls and emails.
  • Physical Support(Male) and Support over-phone regarding Internet & Data Bandwidth, IP Telephony Services, Operating Systems, Networking, Internet, Service Usage.
  • Follow-up Trouble Tickets, Identify customer’s needs, Clarify information, Resolve Customer Complaints and co-ordinate related departments for quick resolution to the Customer’s Problem
  • Manage Customers Accounts and Support Log.
  • Prepare and distribute activity reports to superiors.
  • Ability to work effectively with a Team under the supervision and instruction of the Head of Department.

Job Qualification

  • Diploma in Engineering in CSE, Bachelor in Engineering (BEngg) in ECE
  • Skills Required: Customer Service, IT Support Service
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