Junior NOC Engineer

Job Description

Vacancy

Not specific

Job Context

Reporting to NOC Manager, the successful candidate will work as part of IT Operations team! Their role will include 24/7 monitoring production, corporate, and security environment of Ding.

Job Responsibilities

• Work as part of a 24/7 NOC monitoring team, providing world class support to both our internal stakeholders and partners
• Troubleshoot issues related to all aspects of our systems – from website, server, network and database
• Identify situations where escalation to our level 2 support team is required
• Monitor multiple alert and monitoring tools to identify possible system issues
• Create daily reports to share outage updates with fellow team members and the wider stakeholders in our business
• Ability to work a flexible schedule (day shift and nightshift)

Employment Status

Full-time

Workplace

• Work from home, Work at office

Educational Requirements

• Bachelor of Science (BSc) in Computer Science Engineering

Experience Requirements

• 1 to 2 year(s)

Additional Requirements

• Age 22 to 30 years
• Experience managing and supporting network infrastructures
• Relevant Background Studies such as BSc in CSE/EEE
• Previous experience in identifying issues and successfully following them through to completion
• Familiarity with one (or more) of the following monitoring tools – Nagios, Zabbix, Datadog, Kibana
• Knowledge in managing and supporting VPN’s
• Exposure working in a busy technical support environment
• Fluent English is essential
• Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision
• Fluent English is essential. Good oral and written communication skills, and ability to address conflict with others constructively
• Team player who enjoys working in a collaborative environment
• Exceptional attention to detail

Job Location

Dhaka (Banani)

Job Qualification

• Bachelor of Science (BSc) in Computer Science Engineering