Manager – Service Quality & Sales Governance

Job Description

Vacancy

1

Job Context

Responsible for data management, analysis, interpretation and communication of all data related to sale of retail products and ensure performance excellence of Retail Department as a whole.

Job Responsibilities

• Analysis and Forecasting: Responsible for compiling and managing all data related to sales of all products of retail business. Manage dashboard and business matrix of all products of retail business, analyze performance and forecast.
• Performance Monitoring: Monitor performance of all products of retail business in different segments both individually and branch wise. Identify strong & weak areas and provide feedback.
• Reporting: Prepare and present daily, weekly, monthly and yearly reports on all products of Retail Business to management. Generate any other report as per Bangladesh Bank guideline and company policy.
• Compliance in System Usage: Ensure that all employees are using IPDC suggested system as per company guideline.
• Customer Experience Management: Design, implement, monitor and measure company’s customer service department to ensure optimized interaction between company and its clients. Improve service quality and control at various touchpoints.
• Customer Complain Management: Address all customer queries and resolve those to ensure customer satisfaction. Turning out customer complaints into opportunities by improving procedure.

Employment Status

Full-time

Educational Requirements

• Bachelor degree in any discipline

Experience Requirements

• At least 5 year(s)
• The applicants should have experience in the following area(s):
  Analysis, Customer Service, MIS, Reporting

Additional Requirements

• Age at least 28 years

Job Location

Dhaka

Salary

Negotiable

Compensation & Other Benefits

• Mobile bill, Performance bonus, Provident fund, Weekly 2 holidays, Insurance, Gratuity
• Salary Review: Yearly
• Festival Bonus: 2

Job Qualification

• Bachelor degree in any discipline