Operations Manager

Job Description

Job Location: Dhaka (Khilkhet)

Salary            : Negotiable

Application Deadline: 31 Mar 2023

Vacancy

Not specific

Job Context

The Operations Manager will be responsible for managing the day-to-day operations of the travel agency to ensure the efficient delivery of high-quality travel services and a positive experience for customers. The Operations Manager will work closely with other departments such as sales, marketing, accounting, and HR to ensure smooth operation of the agency.

Job Responsibilities

• Manage day-to-day operations of the travel agency, including booking travel
• arrangements, managing reservations, and ensuring timely delivery of services. Develop and implement operational policies and procedures to ensure efficiency and customer satisfaction.
• Coordinate with other departments such as sales, marketing, accounting, and HR to ensure smooth operation of the agency.
• Manage logistics such as transportation, accommodations, and tour activities to ensure a seamless travel experience for customers.
• Ensure compliance with relevant laws and regulations related to the travel industry.
• Monitor and analyze key performance indicators to identify areas for improvement and implementing strategies to improve performance.
• Manage and train staff to ensure they are equipped with the necessary skills and knowledge to provide high-quality services to customers.
• Develop and maintain relationships with suppliers, vendors, and partners to ensure the availability of necessary resources for travel services.
• Resolve customer complaints and addressing issues to ensure customer satisfaction.

Employment Status

Full-time

Workplace

• Work at office

Educational Requirements

• Bachelor degree in any discipline
• Bachelor’s degree in business management or related field.

Additional Requirements

• Age at most 32 years
• Only males are allowed to apply
• 5+ years of experience in travel agency operations management. Strong leadership and management skills.
• Excellent organizational and planning skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office and travel booking software.
• The Operations Manager plays a critical role in ensuring the smooth and efficient operation of the travel agency. The ideal candidate should have a strong background in operations management and possess the necessary skills and qualifications to lead a team of professionals in delivering high-quality travel services.

Job Location

Dhaka (Khilkhet)

Salary

Negotiable

Job Qualification