Organic Nutrition Ltd

Job Description

Vacancy

01

Job Context

• Organic Nutrition Ltd. a leading vision driven company has started its journey to be a leading member in the “Organic Nutritional Food” product arena. We Produce & import “Nutritional Food” which is internationally certified 100% USDA Organic & NON-GMO product. The aim of Organic Nutrition Ltd. is to provide highest quality effective “Nutritional Food” that makes the most meaningful difference for the consumer.
• Joining Date: Immediate.

Job Responsibilities

• Lead & motivate a team by providing answer and guidance, handle escalation, and support to perform their job.
• Monitors or reviews calls, Data analysis, Prepare day to day/weekly/monthly performance report.
• Handle customer complaints, issues and manage critical customers and resolve it.
• People management skill and develop agents/staff through coaching, mentoring by using motivational techniques.
• Team performance follow up & monitoring with real time customer feedback & follow up.
• Prepare/simplify service process/guideline for team/agents and work with frequently asked questions from customer end.
• To take responsibility for the day-to-day operation/supervision of any direct reports.
• Performs other related duties as assigned.

Employment Status

Full-time

Educational Requirements

• Graduation from any reputed Govt/ Private University preferably in Nutrition/ Food Science.

Additional Requirements

• Only females are allowed to apply
• 5 to 7 years of job experience in Customer Service Division with 2 year as supervisory position.
• Experience of supervising a team.
• Call center experience/online customer service experience/E-commerce experience.
• A good understanding of working with KPIs & working with call pressure.
• Verbal and written communication skills with.
• Report writing.
• Computer skill is must.

Job Location

Dhaka

Salary

Negotiable

Job Qualification

• Graduation from any reputed Govt/ Private University preferably in Nutrition/ Food Science.