Organic Nutrition Ltd –

Organic Nutrition Ltd

Organic Nutrition Ltd

  • Customer Support/Call Centre
  • Full time
  • 8 months ago
  • Dhaka

Job Description



Job Context

  • Organic Nutrition Ltd. a leading vision driven company has started its journey to be a leading member in the “Organic Nutritional Food” product arena. We Produce & import “Nutritional Food” which is internationally certified 100% USDA Organic & NON-GMO product. The aim of Organic Nutrition Ltd. is to provide highest quality effective “Nutritional Food” that makes the most meaningful difference for the consumer.
  • Joining Date: Immediate.

Job Responsibilities

  • Lead & motivate a team by providing answer and guidance, handle escalation, and support to perform their job.
  • Monitors or reviews calls, Data analysis, Prepare day to day/weekly/monthly performance report.
  • Handle customer complaints, issues and manage critical customers and resolve it.
  • People management skill and develop agents/staff through coaching, mentoring by using motivational techniques.
  • Team performance follow up & monitoring with real time customer feedback & follow up.
  • Prepare/simplify service process/guideline for team/agents and work with frequently asked questions from customer end.
  • To take responsibility for the day-to-day operation/supervision of any direct reports.
  • Performs other related duties as assigned.

Employment Status


Educational Requirements

  • Graduation from any reputed Govt/ Private University preferably in Nutrition/ Food Science.

Additional Requirements

  • Only females are allowed to apply
  • 5 to 7 years of job experience in Customer Service Division with 2 year as supervisory position.
  • Experience of supervising a team.
  • Call center experience/online customer service experience/E-commerce experience.
  • A good understanding of working with KPIs & working with call pressure.
  • Verbal and written communication skills with.
  • Report writing.
  • Computer skill is must.

Job Location




Job Qualification

  • Graduation from any reputed Govt/ Private University preferably in Nutrition/ Food Science.
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