Sales and Support Executive –

Sales and Support Executive

Diana Host Ltd.

Job Description

Job Context

  • Employment status: Full time, Part-time, Contactual, Work From Home.
  • Diana Host Ltd. is a reputed ITES company in Bangladesh ICT sector. DianaHost currently provides Web Hosting, Domain Name Registration, Web Server, Web Development, Software Development, Graphics Design, SAAS, IAAS, Applications, and have Re-seller Programmes.

Job Responsibilities

  • Market Related
  • Do market research regarding local and global new technologies
  • Research competitors and make analytical reports
  • Focus should be to increase the growth of the company in global presence
  • Should be able to take initiatives and work on their own to achieve targets.
  • Support Related
  • Contact the clients and customers to discuss their need and how they get their services & supports.
  • Receive inbound calls/live chats/ Social media message queries and provide necessary information to clients as per our internal Knowledgebase.
  • Understand client issues provide necessary support and escalate if additional support needed escalate the issue to concern support departments.
  • Client Related
  • Push up/Followup customers to purchase service
  • Must contact clients and potential customers to discuss their products would meet their requirements.
  • Should provide a concise description of the products and services to the customers and draw attention to the benefits of the available services.
  • capable to handle customer queries instantly
  • Sales Related
  • Should be able to take initiatives and work on their own to achieve targets.
  • Should be competitive and confident
  • Excellent negotiation skill and sound knowledge.
  • Product Knowledge
  • Good time-management skills.
  • Knowledge of different sales techniques and pipeline management.
  • Team Related
  • Be a good team player.
  • Basic Computer Skills which includes but not limited to MS Office, Google Docs, Google Sheets, Google Slides, Google Drive and Some CMS.
  • Have to be a quick learner.
  • Helping team members develop their skill

Job Qualification

  • Undergraduate
  • SSC
  • Not Mandatory
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