Senior Executive – Customer Service –

Senior Executive – Customer Service

US-Bangla Airlines

Job Description



Job Context

    The US-Bangla Airlines Ltd. (USBA), the largest airline in the country will hire some self-motivated, enthusiastic and energetic people to work as “Senior Executive” in its Customer Service Department.

Job Responsibilities

  • Attention to detail & quality. Preparing duty roster to staff working under him/her.
  • To ensure that all necessary instructions and guidelines regarding flight movement have appeared in the log book for necessary action.
  • To personally attend all VIP/CIP/Special Case passengers and ensuring proper handling by customer service staff.
  • To make sure that flight (Domestic & International) are closed on time and ensure on time departure.
  • Will ensure briefing of different aspects at the beginning of each shift.
  • To check PNL of each and every flight regarding VIP, CIP, Transit passenger any other passengers requiring special services, arrange handling accordingly and also keep the higher management informed.
  • In case of any delay flight, coordinate with flight operation, marketing and sales and make announcement through PA system and also inform destination station.
  • To give priority to any transit passenger over any joining passenger and protect their seats in advance to avoid any mishandling.
  • To send information through SMS and email to destination immediately after departure of the flight.
  • To coordinate with various units of Airport Service, OPS Control, Engineering, and Govt. Agencies like customs, immigrations at airport.
  • To carry out any other job as assigned from time to time.

Employment Status



  • Work at office

Educational Requirements

  • Bachelor degree in any discipline

Experience Requirements

  • At least 4 year(s)

Additional Requirements

  • Age at most 35 years
  • Should have good computer operating knowledge.
  • Good communication skills
  • Should have the habit to work under pressure.
  • Work in a team

Job Location

Anywhere in Bangladesh


    Tk. 40000 (Monthly)

Compensation & Other Benefits

  • Mobile bill, Medical allowance, Provident fund
  • Festival Bonus: 2

Job Qualification

  • Bachelor degree in any discipline
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