Senior Service Planning Executive / Service Planning Executive

Job Description

Vacancy

Not specific

Job Context

• ACI Motors Limited, one of the subsidiaries of ACI, deals in Automobile & Agri-machinery such as; Motorcycle, Tractor, Power Tiller, Harvester, Diesel Engine, Pump, Generator and Construction Equipment.
• ACI Motors has set the industry benchmark of providing the best After Sales Service in only 6 hours anywhere in Bangladesh. We have established a large network with our own service team all across the country.
• This position will work directly with the head of after sales service department and assist in analysis, planning and strategic decision making.

Job Responsibilities

• Prepare plans to improve the quality of after sales service.
• Identify gaps in manpower planning of the service team. Prepare plans to ensure proper utilization of manpower. Plan, develop, and maintain web-based systems and apps in collaboration with MIS.
• Assist service team in monitoring operations and tracking performance.
• Prepare and share various reports of after-sales service operations on a regular basis.
• Make frequent field visits and make plans/SOPs to develop the quality of service operations.
• Collect data and measure customer satisfaction. Make plans to improve the level of customer satisfaction.
• Observe and analyze the activities and strategies of competitors.
• Assist the head of the after-sales service team in planning & analysis, communications, reporting, presentations & coordination.

Employment Status

Full-time

Educational Requirements

• B. Sc. in Mechanical Engineering / Computer Science and Engineering

Experience Requirements

• 1 to 5 year(s)

Additional Requirements

• Age 24 to 32 years
• Strong communication and social skills.
• Proficiency in MS Office (Specially in MS Excel, PowerPoint & Word)
• Strong analysis and reasoning skills.
• Flexibility to travel extensively.

Job Location

Dhaka

Salary

Negotiable

Compensation & Other Benefits

• T/A, Mobile bill, Tour allowance, Medical allowance, Performance bonus, Profit share, Provident fund, Insurance, Gratuity
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Job Qualification

• B. Sc. in Mechanical Engineering / Computer Science and Engineering