Senior Service Planning Executive / Service Planning Executive –

Senior Service Planning Executive / Service Planning Executive

ACI Motors Limited

  • Engineer/Architects
  • Full time
  • 8 months ago
  • Dhaka

Job Description


Not specific

Job Context

  • ACI Motors Limited, one of the subsidiaries of ACI, deals in Automobile & Agri-machinery such as; Motorcycle, Tractor, Power Tiller, Harvester, Diesel Engine, Pump, Generator and Construction Equipment.
  • ACI Motors has set the industry benchmark of providing the best After Sales Service in only 6 hours anywhere in Bangladesh. We have established a large network with our own service team all across the country.
  • This position will work directly with the head of after sales service department and assist in analysis, planning and strategic decision making.

Job Responsibilities

  • Prepare plans to improve the quality of after sales service.
  • Identify gaps in manpower planning of the service team. Prepare plans to ensure proper utilization of manpower. Plan, develop, and maintain web-based systems and apps in collaboration with MIS.
  • Assist service team in monitoring operations and tracking performance.
  • Prepare and share various reports of after-sales service operations on a regular basis.
  • Make frequent field visits and make plans/SOPs to develop the quality of service operations.
  • Collect data and measure customer satisfaction. Make plans to improve the level of customer satisfaction.
  • Observe and analyze the activities and strategies of competitors.
  • Assist the head of the after-sales service team in planning & analysis, communications, reporting, presentations & coordination.

Employment Status


Educational Requirements

  • B. Sc. in Mechanical Engineering / Computer Science and Engineering

Experience Requirements

  • 1 to 5 year(s)

Additional Requirements

  • Age 24 to 32 years
  • Strong communication and social skills.
  • Proficiency in MS Office (Specially in MS Excel, PowerPoint & Word)
  • Strong analysis and reasoning skills.
  • Flexibility to travel extensively.

Job Location




Compensation & Other Benefits

  • T/A, Mobile bill, Tour allowance, Medical allowance, Performance bonus, Profit share, Provident fund, Insurance, Gratuity
  • Lunch Facilities: Partially Subsidize
  • Salary Review: Yearly
  • Festival Bonus: 2

Job Qualification

  • B. Sc. in Mechanical Engineering / Computer Science and Engineering
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