Support Executive

Job Description

Key Selling Points

Kite Games Studio, a leading mobile app development company in Bangladesh, is looking for Support Executives to assist users with any issue related to our apps. He/She has to work with other teams to improve service quality and customer satisfaction.

Vacancy

02

Job Responsibilities

• Ensure service quality by replying to customer emails and reviews
• Follow up the email chain and reviews, until the customer problem resolved
• Handle and record customer queries or complaints and take initiatives to improve customer satisfaction
• Handling Inbound & Outbound calls of clients promptly with customer service skills
• Cross-checking the availability of our users’ concerns on a regular basis
• Work as an effective member of the team & communicate with the proper authority
• Manage social media and website of the company
• Any other tasks assigned by the authority

Employment Status

Full-time

Workplace

• Work at office

Educational Requirements

• Bachelor degree in any discipline

Experience Requirements

• At least 2 year(s)
• Freshers are also encouraged to apply.

Additional Requirements

• Age at least 24 years
• Both males and females are allowed to apply
• Complete English fluency.
• Must have sound knowledge of computer and IT skills including the use of E-mail, Internet browsing, Google Docs & Sheets.
• Preference will be given to those who have a basic understanding of mobile apps and can provide a workaround for issues.
• Previous U.S.-based customer service experience is a plus.
• Excellent interpersonal & communication skills.
• Should have the ability to work under pressure.

Job Location

Dhaka (Mohakhali)

Salary

Negotiable

Compensation & Other Benefits

• Weekly 2 holidays (Friday, Saturday day off)
• Public Holidays
• Lunch Facilities: Full Subsidize with an afternoon snack and unlimited coffee/tea.
• Salary Review: Yearly
• Festival Bonus: 2
• Friendly environment
• Recreation facilities (Table tennis and Play Station 4)
• Mini Gymnasium

Job Qualification

• Bachelor degree in any discipline