Support Executive –

Support Executive

Kite Games Studio Ltd.

  • Customer Support/Call Centre
  • Full time
  • 7 months ago
  • Dhaka

Job Description

Key Selling Points

    Kite Games Studio, a leading mobile app development company in Bangladesh, is looking for Support Executives to assist users with any issue related to our apps. He/She has to work with other teams to improve service quality and customer satisfaction.



Job Responsibilities

  • Ensure service quality by replying to customer emails and reviews
  • Follow up the email chain and reviews, until the customer problem resolved
  • Handle and record customer queries or complaints and take initiatives to improve customer satisfaction
  • Handling Inbound & Outbound calls of clients promptly with customer service skills
  • Cross-checking the availability of our users’ concerns on a regular basis
  • Work as an effective member of the team & communicate with the proper authority
  • Manage social media and website of the company
  • Any other tasks assigned by the authority

Employment Status



  • Work at office

Educational Requirements

  • Bachelor degree in any discipline

Experience Requirements

  • At least 2 year(s)
  • Freshers are also encouraged to apply.

Additional Requirements

  • Age at least 24 years
  • Both males and females are allowed to apply
  • Complete English fluency.
  • Must have sound knowledge of computer and IT skills including the use of E-mail, Internet browsing, Google Docs & Sheets.
  • Preference will be given to those who have a basic understanding of mobile apps and can provide a workaround for issues.
  • Previous U.S.-based customer service experience is a plus.
  • Excellent interpersonal & communication skills.
  • Should have the ability to work under pressure.

Job Location

Dhaka (Mohakhali)



Compensation & Other Benefits

  • Weekly 2 holidays (Friday, Saturday day off)
  • Public Holidays
  • Lunch Facilities: Full Subsidize with an afternoon snack and unlimited coffee/tea.
  • Salary Review: Yearly
  • Festival Bonus: 2
  • Friendly environment
  • Recreation facilities (Table tennis and Play Station 4)
  • Mini Gymnasium

Job Qualification

  • Bachelor degree in any discipline
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