Technical Support Engineer - bnjobs.com

Technical Support Engineer

RAMDIA ONLINE

  • Electrician/Construction/Repair
  • Full time
  • 2 years ago
  • khulna

Job Description

Vacancy

02

Job Context

    Ramdia Online. is Looking for some support Engineers Khulna and Gopalgonj for its Zone Offices who have Networking skills & have a great passion for career development in the internet and network industry.

Job Responsibilities

  • Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience. Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Obtain and evaluate all relevant information to handle inquiries and complaints.
  • Process support log, forms.
  • Escalate requests and unresolved issues to the designated resource.
  • Manage customers’ accounts.
  • Record details of inquiries, comments, and complaints.
  • Record details of actions taken.
  • Manage administration.
  • Communicate and coordinate with internal departments.

Employment Status

Full-time

Workplace

  • Work at office

Educational Requirements

  • B. Sc. in CSE/ETE/ECE/Telecommunication/EEE from reputed public or private university preferred and Diploma in Computer.
  • Preferred Professional Certification: CCNA, Networking, MCNA.

Experience Requirements

  • At least 2 year(s)
  • The applicants should have experience in the following area(s):
    ISP
  • The applicants should have experience in the following business area(s):
    ISP
  • Freshers are also encouraged to apply.

Additional Requirements

  • Age 24 to 30 years
  • Both males and females are allowed to apply
  • Working capability, a very hard and stereos situation.
  • Interpersonal Skills
  • Communication Skills – Verbal and Written
  • Listening Skills
  • Problem Analysis and Problem-Solving
  • Attention to Detail and Accuracy
  • Handles customers for internet services Adaptability.
  • Local candidates will get preference.

Job Location

Gopalganj, Khulna

Salary

    Negotiable

Compensation & Other Benefits

  • As per company policy.

Job Qualification

  • B. Sc. in CSE/ETE/ECE/Telecommunication/EEE from reputed public or private university preferred and Diploma in Computer.
  • Preferred Professional Certification: CCNA, Networking, MCNA.
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